Frequently Asked Questions
Laundromat
What are your hours?
Our laundromat is open from 8:00 am to 9:00 pm Monday thru Friday. We are open from 8:00 am to 8:00 pm on Saturday and Sunday.
Are you attended?
Yes, there is always an attendant on hand during operating hours.
Are you a coin or credit card laundromat?
We are a card store. Our machines use the LaundroWorks card. You can load your card at one of our in store kiosks.
Do you have large machines?
Yes. We have 80 pound and 60 pound washers for bulky items like comforters or multiple loads at a time.
Wash & Fold
What are your wash and fold hours?
You can leave your laundry with us any time between 8:00 am and 8:00 pm.
What products do you use when you wash my clothes?
We use only premium detergents when we wash your clothes.
Is there a minimum order?
There is no minimum order for drop off laundry.
Do you wash my clothes with other clothes?
No. We always keep our customers laundry separate from one another.
What is the turnaround time for wash & fold?
Your laundry will be ready for pick up in 24 hours.
Pickup & Delivery
When do you offer pickup and delivery?
We offer pickup and delivery Monday - Friday from 2:00 p.m. to 6:00 p.m.
What is the turnaround time for pickup and delivery?
There is a 24 hour turnaround time for our pickup service. Unless you have a pick up on a Friday. Friday pickups are returned on Monday.
Is there a minimum order?
There is a $35 minimum order.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) just make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to input your information and you can place an order for weekly, bi-weekly or one-off services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want us to spot treat a stain on one of your items.
Is there a contract or long term commitment?
No. You never have to sign a contract and you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.